Service credits are claim-only: a dated index of 106 published provider incidents
What the agreements actually say, and the record of what was published.
Most business software agreements do not refund you automatically when the service fails. They describe a credit, and they put the work of asking on the customer — usually inside a window that closes. A company that was affected and never asked simply does not receive one. That is not an accusation about any provider; it is how the agreements are written, and they say so plainly.
We keep a dated index of incidents published by the providers themselves — currently Cloudflare, Twilio, Google Cloud — because the record of what happened is the starting point for checking whether anything applies to a particular account.
What the index is
Each entry is an incident the provider published on its own status page, kept with the date it was recorded. Nothing in it is our characterisation of somebody else's outage, and nothing in it is a finding about any reader.
What the index is not
It does not establish that any reader is affected, and it could not. Whether an incident touched a given account depends on the plan, the usage in that window, and the terms agreed — none of which is visible from a status page. Anyone telling you otherwise from a public list is guessing.
What this is, and how it works
Nexus Recover reads the sources where remedies are published — provider status pages, regulator notices, recall and field-action registers — and compiles each one into a record of who could qualify, what would prove it, and how a claim is actually filed. Most of what it finds is money a business never knew was available, because nobody sends a letter when a credit goes unclaimed.
Where to start
The free check asks a few questions about what a business runs and where, answers anonymously with no account, and says which recovery classes are worth examining — including when the answer is none of them. It is at https://kema.knightbyrd.com/recover/which.
If it is worth going further, the audit is the paid step: we examine the specific incidents and terms against a named account and produce the file. Terms, scope and what it does not cover are on the Recover store.
Nexus Recover is a service of KnightByrd Tech LLC. Business to business only. This is not legal advice and not a determination that anything is owed to anyone.
KnightByrd Tech researches fast-moving digital trends and publishes practical, tested products and guides. About the publisher →
