KnightByrd Recover

Twilio service incidents, dated and indexed

98 incidents Twilio published on its own status page. We keep this index because service credits are almost never applied automatically — under most agreements they are claimed, within a window, by the customer. A business that was affected and never asked simply does not receive one.

What this page is not. It does not say you are owed anything, and it could not: whether any incident below touched your account depends on your plan, your usage in that window and the terms you agreed — none of which is visible from here. It is a record of what was published, and a starting point for checking your own invoices.

What Twilio’s terms say about credits

Twilio publishes service level commitments for several products, with a credit expressed as a percentage of the affected monthly usage where the commitment is not met. The terms govern; we do not restate them.

The deadline that closes a claim

Credits under these terms are claim-only. The agreement describes a credit and puts the asking on the customer, inside a window that closes.

Twilio APIs

Commitment 99.95% · credit against fees actually incurred for the affected twilio services apis in the calendar month. taxes, government charges, carrier fees and other third-party charges are excluded.

Final claim: Within 30 days after the last day of the calendar month in which the failure occurred.

Where it goes: Twilio Customer Support (help.twilio.com). Subject must identify it as an SLA claim. Have ready: Dates and times, Status-page outage information, Supporting documentation.

Read Twilio’s agreement →

Twilio Flex (Critical Scenarios)

Commitment 99.99% · credit against qualifying twilio flex access fees for the applicable month.

Final claim: Within 30 days after the last day of the calendar month in which the failure occurred.

Where it goes: Twilio Customer Support (help.twilio.com). Subject must identify it as an SLA claim. Have ready: Dates and times, Status-page outage information, Supporting documentation.

Read Twilio’s agreement →

Check what you are sitting on → — tell us what you pay for and we will show every documented entitlement attached to it, with the deadline on each. Free, no account.

The incidents

Each incident below was published by Twilio on its own status page.

RCS Sender Registration Submission Issues in the United Statesindexed 9/3/2026
SMS Delivery Delays from Twilio to Cellcom Israelindexed 9/3/2026
SMS Delivery Failures from Twilio to Dukagjjni Kosovoindexed 9/2/2026
SMS Delivery Receipt Delays from Twilio to H3G United Kingdomindexed 9/2/2026
Live Chat Support Failing for Customersindexed 9/2/2026
Automated Alert: No Customer Impactindexed 9/1/2026
SMS Delivery Delays from Twilio to I.C.E Costa Ricaindexed 9/1/2026
Degraded Experience on S/S, CNAM and VI for Select Phone Numbersindexed 9/1/2026
Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Movistar Argentinaindexed 9/1/2026
SMS Delivery Delays From a Subset of Twilio Short Codes to Multiple Networks in United Statesindexed 9/1/2026
SMS Delivery Failures from a Subset of Twilio Alphanumeric Senders and Long Codes to LIME Cayman Islandsindexed 8/31/2026
SMS Delivery Delays from Twilio to Algar Telecom Brazilindexed 8/31/2026
SMS Delivery Receipt Delays from Twilio Long Codes to Liberty Puerto Rico

Find out whether any of it applies to you

Start with the free check — a few questions about what you run and where, answered anonymously, with no account. It tells you which recovery classes are worth looking at for a business like yours, and it tells you plainly when the answer is none of them.

Run the free check Order the audit — $1,995

A recovery audit across the scope you agree — contracts, service levels, vendor billing, equipment remedies. You get a Recovery Opportunity Report, value estimates, an evidence map, priorities, and claim packets for anything real enough to pursue. The audit fee is for the work and is not contingent on finding anything. Where we find nothing worth pursuing, we say so.

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