Read 2026-08-27
What Pagerduty’s terms say about renewal, cancellation and fees
4 clauses in Pagerduty’s published agreement have a price attached. It renews automatically, and cancelling requires notice before a deadline.
Every line below is quoted from their own page. None of it is unusual, and none of it is an accusation — most agreements read like this. The point is that a clause you signed knowingly costs you nothing, and the same clause unread costs you a renewal term.
Automatic renewal
The agreement continues on its own unless you act. This is the clause that most often costs a business a full extra term it did not intend to buy.
“At the end of each Hosted Services Subscription Term, the associated order shall automatically renew for the same Subscription Term as the immediately preceding term, at the prices communicated to Customer at least sixty (60) days prior to the end of that Hosted Services Subscription Term.”
What to do: Put the renewal date and the notice deadline in a calendar today, not the renewal date alone.
Cancellation notice window
Cancelling is only possible inside a window, and the window closes before the term ends. Miss it by a day and the next term is owed in full.
“At the end of each Hosted Services Subscription Term, the associated order shall automatically renew for the same Subscription Term as the immediately preceding term, at the prices communicated to Customer at least sixty (60) days prior to the end of that Hosted Services Subscription Term.”
What to do: Work out the actual date the window opens and closes, and diarise the opening date.
Non-refundable fees
Money already paid does not come back if you leave early, even where the service stops.
“Upon execution by Customer and PagerDuty, each Order Form is non-cancellable and non-refundable except as otherwise provided in this Agreement or in an applicable Order Form.”
What to do: If you are prepaying a year, ask what happens to the unused portion on termination.
Binding arbitration / class waiver
Disputes are resolved outside court and often individually, which changes both the cost and the practicality of pursuing one.
“Any controversy or claim arising out of or relating to this Agreement, or the breach hereof, shall be settled by arbitration in the city of San Francisco, California, by binding arbitration by JAMS, Inc.”
What to do: Note whether there is an opt-out, and whether it has a deadline from the signing date.
What this is not
Not legal advice, and no statement about whether any clause is valid or enforceable. It records what the published agreement says and when it was read.
Terms change, and a signed order form can differ from the public page — where they differ, yours governs. Read on 2026-08-27 from the source.
Run the same reading on your own agreement, free and without an account: FinePrintFlip. Paste a terms page and it returns the clauses with a price attached, quoted word for word.
How Pagerduty compares across 16 agreements →
KnightByrd Tech LLC · Privacy