Read 2026-08-27
What Hubspot’s terms say about renewal, cancellation and fees
5 clauses in Hubspot’s published agreement have a price attached. It renews automatically, and cancelling requires notice before a deadline.
Every line below is quoted from their own page. None of it is unusual, and none of it is an accusation — most agreements read like this. The point is that a clause you signed knowingly costs you nothing, and the same clause unread costs you a renewal term.
Automatic renewal
The agreement continues on its own unless you act. This is the clause that most often costs a business a full extra term it did not intend to buy.
“Your Initial Term will be specified in your Order, and, unless otherwise specified in your Order, your subscription will automatically renew for the shorter of the same duration as your prior term or one year.”
What to do: Put the renewal date and the notice deadline in a calendar today, not the renewal date alone.
Cancellation notice window
Cancelling is only possible inside a window, and the window closes before the term ends. Miss it by a day and the next term is owed in full.
“If this increase applies to you, we will notify you at least thirty (30) days in advance of your renewal and the increased fees will apply at the start of the next Renewal Term.”
What to do: Work out the actual date the window opens and closes, and diarise the opening date.
Price increase on renewal
The renewal price is not the price you agreed. "Then-current" means whatever the list price is on the day it renews.
“Upon renewal, we may increase your Subscription Fees up to our then-current list price set out in our Product and Services Catalog .”
What to do: Ask for a cap in writing — a fixed percentage or a fixed price for the next term.
Non-refundable fees
Money already paid does not come back if you leave early, even where the service stops.
“All payment obligations are non-cancelable and all amounts paid are non-refundable, except as specifically provided for in this Agreement.”
What to do: If you are prepaying a year, ask what happens to the unused portion on termination.
Limit on what you can recover
If something goes badly wrong, what you can recover is capped — usually at what you paid, sometimes at a few months of it.
“TO THE EXTENT PERMITTED BY LAW, AND EXCEPT FOR (i) YOUR LIABILITY FOR PAYMENT OF FEES, (ii) YOUR LIABILITY ARISING FROM YOUR OBLIGATIONS UNDER THE ‘INDEMNIFICATION’ SECTION, (iii) OUR LIABILITY ARISING FROM OUR IP INDEMNIFICATION OBLIGATIONS UNDER THE 'INDEMNIFICATION' SECTION, AND (iv) YOUR LIABILITY FOR VIOLATION OF OUR INTELLECTUAL PROPERTY RIGHTS, IF EITHER PARTY OR ITS AFFILIATES IS DETERMINED TO HAVE ANY LIABILITY TO THE OTHER PARTY, ITS AFFILIATES OR ANY THIRD PARTY, THE PARTIES AGREE THAT THE AGGREGATE LIABILITY OF A PARTY AND ITS AFFILIATES WILL BE LIMITED TO A SUM EQUAL TO THE TOTAL ”
What to do: Compare the cap to what a failure would actually cost your business.
What this is not
Not legal advice, and no statement about whether any clause is valid or enforceable. It records what the published agreement says and when it was read.
Terms change, and a signed order form can differ from the public page — where they differ, yours governs. Read on 2026-08-27 from the source.
Run the same reading on your own agreement, free and without an account: FinePrintFlip. Paste a terms page and it returns the clauses with a price attached, quoted word for word.
How Hubspot compares across 16 agreements →
KnightByrd Tech LLC · Privacy